Job Details

Retail & Support Associate - Apple Products

  2020-09-13     Experimax of Clearwater     Clearwater,FL  

ABOUT USExperimax is your local trusted tech source for Apple pre-owned sales, trade-ins, upgrades and repairs for: iPhone devices, iPad tablets, iMac computers, MacBook laptops and more. We also serve PC, Android devices, gaming consoles, and drones. Backed by an international Franchise family with over 1,400 locations in over 80 countries, and with locations throughout the U.S., a local Experimax Apple expert is always close by. Become that local Apple expert today! SUMMARYWe are looking for a highly talented individual to help build our sales and profits for existing and potential customers. This involves time in-store evaluating customer needs and providing solutions (60-80%) as well as visiting sites that will bring business to the store on a daily basis. Being the face and voice of the business requires a high energy level and ability to adapt to various situations. Must have a working knowledge of Apple Products and the desire to learn basic troubleshooting and repair. We are a top 3 Franchise location nationally, so come excited and stay positive!ESSENTIAL DUTIES AND RESPONSIBILITIES* Provide in-store retail customer service as needed.* Determine customer needs and propose appropriate service and product needs.* Helps customer make selections by building customer confidence; offering suggestions and opinions.* Uses problem-solving and people skills to ensure swift resolutions to technical problems.* Provides accurate timelines for repairs and upgrades.* Tests, troubleshoots, and diagnoses computer hardware failures.* Identify leads, manage prospects and acquire new business.* Establish and continue to grow relationships with businesses and consumers alike.* Shows a positive outlook and outgoing personality as a representative for our brand.* Meet or exceed the new business sales goals.* Develop and maintain a thorough knowledge of Experimax's services and pricing structure.* Complete scheduled and cold call prospecting activities to establish first and follow up appointments with customer decision makers.* Regularly meet with Sales Supervisor to review weekly sales activities, progress on goals, and status of prospective customers.* Manage day-to-day schedule for visiting sites.* Replaces and/or repairs faulty components and.* Contributes to team effort by taking on additional tasks as needed.SKILLS AND QUALIFICATIONS* Computer proficiency in Apple and Microsoft applications, Apple computer experience, a plus.* One year of experience in a customer-facing sales role (business to business or consumer-based).* Experience in developing and executing territory sales strategies.* Possess strong presentation, negotiation, and closing skills.* Previous experience interacting with customers and businesses* Ability to listen and intelligently respond to customers while in public situations* Previous cold-calling experience preferred.* Familiar with general productivity software.* Works well with others and promotes a positive work environment* Must present and communicate in a professional manner.* Must be self-motivated and able to work independently to meet or exceed goals.* Excellent verbal and written communication skills.* Must be organized with good time management skills.* Possess proven analytical/problem solving solutions for the customer and the company.* Knowledge of the technology industry in regards to computers and mobile devices.* High school diploma or equivalent; Bachelor s Degree in Business, Marketing, Sales or related field preferred.TRAVEL REQUIREMENTS* Travel to various sites within assigned territory or other markets.* Consistent and reliable mode of transportation.* Good driving record.PHYSICAL DEMANDS* Must have the ability to sit / stand on feet for long periods of time.* Must have the ability to sit in vehicle during transit for long periods of time.* Ability to lift 50 lbs consistently.DAILY SCHEDULERange of shifts between 8:30 a.m. - 8:00 p.m. Monday-Saturday; (38-40 hours). Must be able to work flexible hours and weekends (90% of Sundays off). Occasionally be able to work later for community events or scheduled on Sundays (<10%). BENEFITS* In-store employee discounts on already-affordable Apple products and accessories.* Opportunity for career growth in a fast-expanding Franchise environment.* $10-$13 base per hour PLUS bonus rewards based on performance.

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